{"id":39326,"date":"2022-08-16T10:30:00","date_gmt":"2022-08-16T10:30:00","guid":{"rendered":"http:\/\/localhost\/wordpress\/vapeoza\/?page_id=39326"},"modified":"2026-07-21T10:10:26","modified_gmt":"2026-07-21T10:10:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/vapeorbits.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

Vape Wholesale FAQ \u2013 Everything You Need to Know<\/strong><\/p>\n

 <\/p>\n

Welcome to the VapeOrbits Wholesale FAQ page. Here you’ll find answers to the most common questions about disposable vape wholesale, including minimum order quantities, bulk pricing, EU warehouse shipping, OEM & ODM services, payment methods, delivery times, and product authenticity. Whether you’re a distributor, wholesaler, or retailer, our FAQ is designed to help you source premium disposable vape products quickly and confidently<\/p>\n


\n01
\nHow long has our company been operating in the e-cigarette business?<\/a><\/p>\n

 <\/p>\n

We have been operating in the e-cigarette industry since 2012, with over 14 years of experience. We possess a robust supply chain and offer OEM customization and small-batch wholesale for a wide range of e-cigarette products across multiple brands (Vozol, Alfakher, Elf Bar, Maskking, Waka, Bang, VapSolo, Happ Bar), including disposable vape pens, refillable vape pens, AIO boxes, CBD vape pens, and more.<\/p>\n


\n02
\nWhere are the products on our website generally shipped from?<\/a><\/p>\n

 <\/p>\n

There are many products stored in the European warehouses. Our warehouses are located in many places across Europe, such as France, Poland, Belgium, Spain, and there are also warehouses in the United States. Some products are shipped from Shenzhen, China. The product details have the relevant information. Welcome to place your order!<\/p>\n


\n03
\nAre all the products sold on our website genuine?<\/a><\/p>\n

 <\/p>\n

Yes, all the products for sale on our current website are genuine items. We do not sell any counterfeit or imitation products.<\/p>\n


\n04
\nWhat are the payment methods available on our website?<\/a><\/p>\n

 <\/p>\n

We accept various payment methods, including credit cards, paypal, SEPA, cryptocurrency, and more. You can view the available payment options on the checkout page.<\/p>\n


\n5
\nWhy is the payment delayed?<\/a><\/p>\n

 <\/p>\n

Payments can be declined for various reasons, such as incorrect credit card information, insufficient funds, or issues with the payment provider. Please ensure that the payment information you provide is accurate, or contact your payment provider to resolve the issue.<\/p>\n


\n6
\nHow can i obtain an invoice\uff1f<\/a><\/p>\n

 <\/p>\n

You can request an invoice during checkout, and we will send it to you via email.<\/p>\n


\n7
\nDo you offer cash-on-delivery (COD) payment option?<\/a><\/p>\n

 <\/p>\n

We do not offer cash-on-delivery. You need to use online payment methods when placing an order.<\/p>\n


\n8
\nIs there an option to enter a discount code or gift card?<\/a><\/p>\n

 <\/p>\n

Yes, if you have a discount code or gift card, you can enter the relevant information on the checkout page to enjoy discounts.<\/p>\n


\n9
\nIs payment secure?<\/a><\/p>\n

 <\/p>\n

We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards.<\/p>\n


\n10
\nHow can I receive an order confirmation after making a payment?<\/a><\/p>\n

 <\/p>\n

You will receive an order confirmation email immediately after a successful payment, containing detailed order information.<\/p>\n


\n11
\nOur the shipping policy?<\/a><\/p>\n

 <\/p>\n

Countries that we can ship with DDP (Delivery duty paid) Method, it doesn\u2019t request you do customs clearance and no duties for you.<\/p>\n

USA \u2013 UPS Express (except Alaska and Hawaii)
\nUK \u2013 Local DPD Express
\nEurope \u2013 UPS Express\/ DPD Express\/ DHL Express
\nCountry lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.<\/p>\n

Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.<\/p>\n

UAE (Dubai only)
\nSouth Africa
\nVietnam
\nWest Malaysia\uff08expcet Kalimantan Island\uff09
\nShipping Times for Specific Countries:
\nCOUNTRY SHIPPING METHOD\u00a0 \u00a0SHIPPING TIME
\nUSA\u00a0 \u00a0Local UPS Ground\u00a0 \u00a010- 15 Days
\nUK Local\u00a0 \u00a0DPD Express\u00a0 \u00a07-12 Days
\nGermany\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nFrance\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nBelgium\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nLuxembourg\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nNetherlands\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nCzech Republic\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nPoland\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nCroatia\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nSlovakia\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nSlovenia\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nFinland\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nDenmark\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nSweden\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nAustria\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nItaly\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nHungary\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nLithuania\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nEstonia\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nLatvia\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nGreece\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nIreland\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nPortugal\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nSpain\u00a0 \u00a0UPS\/DPD\/DHL Germany\u00a0 \u00a08-13 Days
\nUAE (Dubai)\u00a0 \u00a0Dubai dedicated line\u00a0 \u00a012-18 Days
\nSouth Africa\u00a0 \u00a0South Africa dedicated line\u00a0 \u00a015-25 Days
\nVietnam\u00a0 \u00a0Vietnam dedicated line\u00a0 \u00a03-5 Days
\nWest Malaysia\u00a0 \u00a0Malaysia dedicated line\u00a0 \u00a04-8 Days<\/p>\n


\n12
\nHow are shipping costs calculated?<\/a><\/p>\n

 <\/p>\n

Shipping costs are typically calculated based on the weight of the items, the shipping destination,and the selected shipping method. You can see the shipping cost during checkout.<\/p>\n


\n13
\nWhat should I do if my package is lost or delayed?<\/a><\/p>\n

 <\/p>\n

If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.<\/p>\n


\n14
\nHow can I track my order?<\/a><\/p>\n

 <\/p>\n

You can track your order by logging into your account and accessing the \u201cOrder History\u201d section. We also send order tracking information via email.<\/p>\n

Enter the tracking number at the website 17tracks.com<\/p>\n


\n15
\nDo I need to pay customs duties?<\/a><\/p>\n

 <\/p>\n

Not required for now, except in Canada and Denmark.<\/p>\n


\n16
\nWhat is the estimated shipping time?<\/a><\/p>\n

 <\/p>\n

Depending on the product, the stocking time is 1-5 days and the shipping time is 7-15 days.<\/p>\n


\n17
\nHow is website security ensured?<\/a><\/p>\n

 <\/p>\n

We employ multiple layers of security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.<\/p>\n


\n18
\nHow is my personal information safeguarded?<\/a><\/p>\n

 <\/p>\n

We strictly adhere to our privacy policy and do not sell or share your personal information. Your information is used solely for order processing and providing customer support.<\/p>\n


\n19
\nIs payment information secure?<\/a><\/p>\n

 <\/p>\n

We use a secure payment processing system that complies with PCI standards to ensure the security of your payment information.<\/p>\n


\n20
\nHow can I create a strong password?<\/a><\/p>\n

 <\/p>\n

Creating a strong password involves using a combination of letters, numbers, and special characters, avoiding easily guessable information like birthdays. Changing your password regularly is also a way to enhance security.<\/p>\n


\n21
\nHow do I report suspicious activity?<\/a><\/p>\n

 <\/p>\n

If you encounter any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary actions.<\/p>\n


\n22
\nI would like to change my ordered items. What should I do?<\/a><\/p>\n

 <\/p>\n

You can amend your order on or before 11:00 pm (PDT -7 GMT) on the same day the order was placed. Please contact us at info@volestech.com to request changes.<\/p>\n


\n23
\nHow do I return a product?<\/a><\/p>\n

 <\/p>\n

We have a 15-day return policy, allowing you to request a return within 15 days after receiving your item.<\/p>\n

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.<\/p>\n

To initiate a return, contact us at info@volestech.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted.<\/p>\n

Feel free to reach out to us at info@volestech.com for any questions related to returns.<\/p>\n","protected":false},"excerpt":{"rendered":"

Vape Wholesale FAQ \u2013 Everything You Need to Know   Welcome to the VapeOrbits Wholesale FAQ page. Here you’ll find answers to the most common questions about disposable vape wholesale, including minimum order quantities, bulk pricing, EU warehouse shipping, OEM & ODM services, payment methods, delivery times, and product authenticity. Whether you’re a distributor, wholesaler, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/homepage.php","meta":{"footnotes":""},"class_list":["post-39326","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vapeorbits.com\/en\/wp-json\/wp\/v2\/pages\/39326","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vapeorbits.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vapeorbits.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vapeorbits.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vapeorbits.com\/en\/wp-json\/wp\/v2\/comments?post=39326"}],"version-history":[{"count":19,"href":"https:\/\/vapeorbits.com\/en\/wp-json\/wp\/v2\/pages\/39326\/revisions"}],"predecessor-version":[{"id":80321,"href":"https:\/\/vapeorbits.com\/en\/wp-json\/wp\/v2\/pages\/39326\/revisions\/80321"}],"wp:attachment":[{"href":"https:\/\/vapeorbits.com\/en\/wp-json\/wp\/v2\/media?parent=39326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}