FAQ

Vape Wholesale FAQ – Everything You Need to Know

Welcome to the VapeOrbits Wholesale FAQ page. Here you’ll find answers to the most common questions about disposable vape wholesale, including minimum order quantities, bulk pricing, EU warehouse shipping, OEM & ODM services, payment methods, delivery times, and product authenticity. Whether you’re a distributor, wholesaler, or retailer, our FAQ is designed to help you source premium disposable vape products quickly and confidently

01
How long has our company been operating in the e-cigarette business?

We have been operating in the e-cigarette industry since 2012, with over 14 years of experience. We possess a robust supply chain and offer OEM customization and small-batch wholesale for a wide range of e-cigarette products across multiple brands (Vozol, Alfakher, Elf Bar, Maskking, Waka, Bang, VapSolo, Happ Bar), including disposable vape pens, refillable vape pens, AIO boxes, CBD vape pens, and more.

02
Where are the products on our website generally shipped from?

There are many products stored in the European warehouses. Our warehouses are located in many places across Europe, such as France, Poland, Belgium, Spain, and there are also warehouses in the United States. Some products are shipped from Shenzhen, China. The product details have the relevant information. Welcome to place your order!

03
Are all the products sold on our website genuine?

Yes, all the products for sale on our current website are genuine items. We do not sell any counterfeit or imitation products.

04
What are the payment methods available on our website?

We accept various payment methods, including credit cards, paypal, SEPA, cryptocurrency, and more. You can view the available payment options on the checkout page.

5
Why is the payment delayed?

Payments can be declined for various reasons, such as incorrect credit card information, insufficient funds, or issues with the payment provider. Please ensure that the payment information you provide is accurate, or contact your payment provider to resolve the issue.

6
How can i obtain an invoice？

You can request an invoice during checkout, and we will send it to you via email.

7
Do you offer cash-on-delivery (COD) payment option?

We do not offer cash-on-delivery. You need to use online payment methods when placing an order.

8
Is there an option to enter a discount code or gift card?

Yes, if you have a discount code or gift card, you can enter the relevant information on the checkout page to enjoy discounts.

9
Is payment secure?

We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards.

10
How can I receive an order confirmation after making a payment?

You will receive an order confirmation email immediately after a successful payment, containing detailed order information.

11
Our the shipping policy?

Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.

USA – UPS Express (except Alaska and Hawaii)
UK – Local DPD Express
Europe – UPS Express/ DPD Express/ DHL Express
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.

UAE (Dubai only)
South Africa
Vietnam
West Malaysia（expcet Kalimantan Island）
Shipping Times for Specific Countries:
COUNTRY SHIPPING METHOD   SHIPPING TIME
USA   Local UPS Ground   10- 15 Days
UK Local   DPD Express   7-12 Days
Germany   UPS/DPD/DHL Germany   8-13 Days
France   UPS/DPD/DHL Germany   8-13 Days
Belgium   UPS/DPD/DHL Germany   8-13 Days
Luxembourg   UPS/DPD/DHL Germany   8-13 Days
Netherlands   UPS/DPD/DHL Germany   8-13 Days
Czech Republic   UPS/DPD/DHL Germany   8-13 Days
Poland   UPS/DPD/DHL Germany   8-13 Days
Croatia   UPS/DPD/DHL Germany   8-13 Days
Slovakia   UPS/DPD/DHL Germany   8-13 Days
Slovenia   UPS/DPD/DHL Germany   8-13 Days
Finland   UPS/DPD/DHL Germany   8-13 Days
Denmark   UPS/DPD/DHL Germany   8-13 Days
Sweden   UPS/DPD/DHL Germany   8-13 Days
Austria   UPS/DPD/DHL Germany   8-13 Days
Italy   UPS/DPD/DHL Germany   8-13 Days
Hungary   UPS/DPD/DHL Germany   8-13 Days
Lithuania   UPS/DPD/DHL Germany   8-13 Days
Estonia   UPS/DPD/DHL Germany   8-13 Days
Latvia   UPS/DPD/DHL Germany   8-13 Days
Greece   UPS/DPD/DHL Germany   8-13 Days
Ireland   UPS/DPD/DHL Germany   8-13 Days
Portugal   UPS/DPD/DHL Germany   8-13 Days
Spain   UPS/DPD/DHL Germany   8-13 Days
UAE (Dubai)   Dubai dedicated line   12-18 Days
South Africa   South Africa dedicated line   15-25 Days
Vietnam   Vietnam dedicated line   3-5 Days
West Malaysia   Malaysia dedicated line   4-8 Days

12
How are shipping costs calculated?

Shipping costs are typically calculated based on the weight of the items, the shipping destination,and the selected shipping method. You can see the shipping cost during checkout.

13
What should I do if my package is lost or delayed?

If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.

14
How can I track my order?

You can track your order by logging into your account and accessing the “Order History” section. We also send order tracking information via email.

Enter the tracking number at the website 17tracks.com

15
Do I need to pay customs duties?

Not required for now, except in Canada and Denmark.

16
What is the estimated shipping time?

Depending on the product, the stocking time is 1-5 days and the shipping time is 7-15 days.

17
How is website security ensured?

We employ multiple layers of security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.

18
How is my personal information safeguarded?

We strictly adhere to our privacy policy and do not sell or share your personal information. Your information is used solely for order processing and providing customer support.

19
Is payment information secure?

We use a secure payment processing system that complies with PCI standards to ensure the security of your payment information.

20
How can I create a strong password?

Creating a strong password involves using a combination of letters, numbers, and special characters, avoiding easily guessable information like birthdays. Changing your password regularly is also a way to enhance security.

21
How do I report suspicious activity?

If you encounter any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary actions.

22
I would like to change my ordered items. What should I do?

You can amend your order on or before 11:00 pm (PDT -7 GMT) on the same day the order was placed. Please contact us at info@volestech.com to request changes.

23
How do I return a product?

We have a 15-day return policy, allowing you to request a return within 15 days after receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, contact us at info@volestech.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted.

Feel free to reach out to us at info@volestech.com for any questions related to returns.